Shipping & Returns

Shipping and Orders

Shipping Rates

Jeweler's Cut offers FREE shipping for all orders. Items will be shipped by UPS Ground. Expedited or Overnight Shipping is available at purchaser's expense.

Packages shipped to the state of Alabama are required to add 8.5% sales tax.

Shipping rates include insurance, handling fees, and contractual agreements which we have obtained from UPS.

If you have any further questions regarding our shipping delivery or methods, please contact us.

Orders

Online orders are usually shipped within two business days from payment plan approval or Credit card purchases.


Return & Exchange Policy

Returns

Jewelerscut.com wants you to be completely satisfied with your purchase. If you are not completely satisfied, you can request a return authorization for refund(except for special orders)within 3 days from receiving your shipment.

Exchanges

Exchange items must be returned in the same condition as they were sent from jewelerscut.com within 30 days from receipt of item. Orders received after this date will not be accepted for exchange.

How to Return or Exchange an order:

Request a Return Authorization Number: To generate an RA (return authorization) number. Call us at 800-818-8803. We will email your return instructions and a RA#. Merchandise must be received into our facility with in 10 days of jewelerscut.com emailing customer RA#.

Return Process

jewelerscut.com will inspect and verify the condition of the item once we receive the return. We will not accept any damaged, sized, altered, engraved or used merchandise for refund or credit. Returns take approximately 2 business days to process upon receipt of the item. jewelerscut.com will refund or exchange for the full amount of the item EXCLUDING sizing cost, shipping, handling and insurance charges.

Required Conditions of Return or Exchange

Packages without a return authorization number(RA#)will not be accepted for refund or exchange.

Return items must be received by jewelerscut.com in the same condition as they were sent from jewelerscut.com within 10 days from issue of RA#. Orders received after this date will not be accepted for refund.

Please email or call jewelerscut.com if you have any further questions.

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