Returns & Exchanges

Return & Exchange Policy

Returns

Jewelerscut.com wants you to be completely satisfied with your purchase. If you are not completely satisfied, you can request a return authorization for a refund. Request's need to be made within three days of receiving your shipment. (We do not offer returns or exchanges on custom or special order jewelry items.) All shipping and sizing charges will be deducted from return amount. 

Exchanges

Jewelerscut.com allows one exchange per purchase for a jewelry item of equal or greater price.  Jewelry must be returned in the same condition as they were sent from jewelerscut.com within 14 days from receipt of item. Orders received after this date will not be accepted for exchange.

How to Return or Exchange an order:

Request a Return Authorization Number: To generate an RA (return authorization) number. Call us at 800-818-8803. We will email your return instructions and a RA#. Merchandise must be received into our facility with in 10 days of jewelerscut.com emailing customer RA#.

Return Process

jewelerscut.com will inspect and verify the condition of the item once we receive the return. We will not accept any damaged, sized, altered, engraved or used merchandise for refund or credit. Returns take approximately 2 business days to process upon receipt of the item. jewelerscut.com will refund or exchange for the full amount of the item EXCLUDING sizing cost, shipping, handling and insurance charges.

Required Conditions of Return or Exchange

Packages without a return authorization number(RA#)will not be accepted for refund or exchange.

Return items must be received by jewelerscut.com in the same condition as they were sent from jewelerscut.com within 10 days from issue of RA#. Orders received after this date will not be accepted for refund.

Please email or call jewelerscut.com if you have any further questions.

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